All of our orders are reinforced in a wooden frame or wooden box pallet. The wooden reinforcements are crucial to protecting your items against any damages.

These wooden frames will be somewhat difficult to take off and a pry bar is best when trying to take off the wooden frames.

DO NOT use your hands, and make sure to use glove before unpacking.

We are not liable for any damages or injuries that may result in uncareful unpacking.

When you have unpackaged your order, make sure to check for any shipping damages or product flaws. We do our best to ensure that your furniture is safe during transit, but sometimes mishaps do happen.

If you do notice that there are damages to your items, please stop what you're doing, take photos of the damage or flaw from multiple angles, and contact our support team at info@arcadiafurnishing.com.

After making sure the furniture you ordered is as expected and received no damages, there are multiple ways for you to go about assembling your furniture.

Route 1: Hiring a professional to assemble the furniture for you.

Since we partner with multiple factories, some factories only contain simple instructions that may be confusing for people who aren't experienced in assembling furniture. If this is the case, we recommend contacting a local contractor to come and assemble the furniture for you. This is the most cost-effective way and assembly cost will usually range from $300 to $500 depending on the complexity and quantity of furniture that you need assembled.

Route 2: Contacting us to coordinate a professional to assemble the furniture for you.

If you don't know or want to assemble your furniture, and don't have confidence to find the right installers, then we can do it for you. We will vet and contact a professional near you and set up a time for them to assemble your furniture. After, we will charge you an invoice of what they charged us. We ensure that whoever we work with will have the upmost professionalism. Your assembly will be backed by our team. If you have any concerns with who we appointed, please reach out to us at info@arcadiafurnishing.com.

Route 3: Assembling the furniture yourself.

Some may be able and willing to undertake the task of assembling furniture themselves. Most furniture have intuitive assembly instructions, but some may only have simple instructions. We recommend partitioning at least 4 hours and 2 people to assemble the furniture.

In an extremely unlikely event that your order contains missing or damaged parts, please contact our support term immediately at info@arcadiafurnishing.com.

Missing parts

For minor missing parts, we will ship you the parts that are missing within 5 to 10 business days.

For major missing parts, we will either ship you the missing parts or a replacement order of the same model.

Damaged parts

For minor damaged parts, we will ship you the parts that are damaged within 5 to 10 business days.

For major missing parts, we will either ship you the damaged parts or a replacement order of the same model.

For parts or items that are not rectifiable, we will ship you a replacement order of the same model or initiate a refund.

DOs

• Do clean the surfaces and areas of the furniture with dusk cleaners and/or dry wipes.
• Do maintain a consistent and moderate indoor temperature and humidity level.
• Do immediately clean up any spills.
• Do use curtains and/or blinds to minimize UV exposure.
• Do lift furniture when moving it to avoid any damages.
• Do use felt pads underneath any legs of the furniture to prevent scratches on the floor.
• Do use coasters and marts to protect the surface from hot and heavy objects.

DO NOTs

• Do NOT use excessive water when cleaning as some engineered wood are prone to damages when in contact with liquids for long periods of time.
• Do NOT use any abrasive cleaners, scouring pads, or any solvent-based cleaners as they can scratch the furniture surface.
• Do NOT keep the furniture in direct sunlight as doing so may cause furniture discoloration and fading.
• Do NOT place furniture near any heat sources, including radiators and fireplaces.
• Do NOT use furniture under extremely heavy loads.
• Do NOT use any silicone-based polishes as they can create a buildup.