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JULY 4TH FLASH SALE: 25% MARKDOWN ON ALL EXECUTIVE DESKS. OFFER ENDSS 7/4 ▼ USE CODE "SHIPFREE" AT CHECKOUT FOR FREE GROUND SHIPPING

Return and Refund Policy

Revised date: 6/25/24

Refunds Overview

At Arcadia Innovations LLC, we prioritize customer satisfaction and aim to provide a hassle-free experience. Please review our return and refund policy below:

1. We Only Accept Returns for Damaged or Defective Items

Refunds will be facilitated according to the return and refund policies set by the respective brand or supplier of the product. If you receive a damaged or defective item, please contact us immediately at info@arcadiafurnishing.com with your order number and photos of the issue.

Once your return is approved by the brand or supplier, we will process your refund according to their policy.

Damaged Items During Transit:

  • Document the Damage: As soon as you notice the damage, take clear photos of the affected areas. Ensure the photos clearly show the extent of the damage.
  • Contact Arcadia Innovations LLC: Reach out to Arcadia Innovations LLC immediately to report the damage via email at info@arcadiafurnishing.com.
  • Provide Order Information: Include your order number and any relevant details about the damaged item in your communication. This helps expedite the process.
  • Attach Photos: Attach the photos of the damaged item to your email. This visual evidence will assist in assessing the damage and expediting the resolution.
  • Await Further Instructions: Once Arcadia Innovations LLC receives your email and reviews the provided information and photos, we will provide you with further instructions on how to proceed.
  • Follow Guidance: Follow any guidance provided by Arcadia Innovations LLC regarding the return process or potential resolution. We may request additional information or initiate a return/refund process based on their policies.
  • Monitor Communication: Stay in communication with Arcadia Innovations LLC throughout the process. Be prompt in responding to any requests for additional information or updates on the resolution of the issue.

2. Customized or Made-to-Order Items

All furniture items are made to order and are subject to the return and refund policies set by the respective brand or supplier. These policies may vary between products and brands.

3. Return Process

  • Authorization: All returns must be authorized by Arcadia Innovations LLC. Please contact us first before initiating any returns.
  • Return Shipping: If a return is authorized, we will provide instructions on how to return the item. We are responsible for the cost of return shipping and provide prepaid shipping labels with no exceptions.
  • Condition of Item: To be eligible for a return, the item must adhere to the return policy set by the brand or supplier. Items must be in their original packaging and either barely used or brand new.
  • Refund Processing: Once the return is received and processed by the brand or supplier, they will issue the refund according to their policy. It typically takes 2 to 3 weeks to process a refund once the return is received. The refund can be issued by original payment methods or store credit, depending on the customer’s preference. No restocking fees or deductions will be applied.

4. Reporting Damaged or Defective Items

The time frame for reporting damaged or defective items is 14 days after the item has been delivered. We require photos and detailed descriptions of the damage or defect.

5. Contact Information

For any inquiries or to initiate a return, please contact us via email at info@arcadiafurnishing.com.

Customer Service Hours:

  • Monday - Friday: 9:00 am - 9:00 pm EST
  • Saturday - Sunday: 12:00 pm - 5:00 pm EST