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Return and Refund Policy

Revised Date: 10/17/24

Refunds Overview

At Arcadia Innovations LLC, we prioritize customer satisfaction while safeguarding against potential fraud and unjustified returns. Please review our updated return and refund policy below:

  1. Custom-Made Items
    All items sold by Arcadia Furnishing are custom-made and produced only after payment is processed. Production typically begins within the same day to five days following payment.
  2. Refunds and Returns Post-Production Start
    Once production has commenced, any requests for refunds or returns will incur product and processing fees. These fees, determined by the costs incurred by Arcadia Furnishing for that specific order, generally range from 20% to 50% of the order total. The refund amount will be calculated as follows: original payment amount minus product and processing fees.
  3. Refunds Before Production Starts
    If production has not yet begun, a processing fee of 3% to 5% will be deducted from your refund, depending on the payment method used.
  4. Production Schedule
    The commencement date for production is at the discretion of Arcadia Furnishing and is influenced by the availability of materials and capital.
  5. Conditions for Full Refunds
    Full refunds are only available if severe damages occur to the product or if there is a significant delay exceeding two months beyond the estimated delivery date. For example, if an item is ordered on January 1, 2024, with an estimated delivery date of March 1, 2024, a full refund will be offered if the delay extends beyond May 1, 2024.
  6. Liability for Delivery Delays
    Arcadia Furnishing is not responsible for any delays in delivery caused by customs issues, strikes, or other factors outside our control.
  7. Damaged Items
    If items sustain minor damages that are repairable, such as chips or damaged boards, we will provide replacements. The delivery of replacements may take anywhere from a few weeks to two months.
  8. Return Process
    All returns must be authorized by Arcadia Innovations LLC. Please contact us at info@arcadiafurnishing.com before initiating any returns. If a return is authorized, we will provide instructions. Items must be in original packaging and in barely used or brand new condition. Refunds will be processed within 2 to 3 weeks after the return is received.
  9. Reporting Damaged or Defective Items
    Any damaged or defective items must be reported within 14 days of delivery. Customers must provide photos and detailed descriptions of the damage or defect.
  10. Contact Information
    For inquiries or to initiate a return, please contact us via email at info@arcadiafurnishing.com.

Customer Service Hours:
Monday - Friday: 9:00 am - 9:00 pm EST
Saturday - Sunday: 12:00 pm - 5:00 pm EST