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Warranty Policy

Effective and Last Updated: April 11th, 2024

1. Introduction

Welcome to Arcadia Innovations LLC's Warranty Policy. This policy outlines the terms and conditions governing the warranty coverage for products purchased from Arcadia Innovations LLC ("Arcadia Innovations," "we," "us," or "our"). By purchasing products from Arcadia Innovations, you agree to adhere to the terms of this Warranty Policy.

2. Limited Warranty Coverage

Arcadia Innovations acknowledges that the warranty coverage for each product is determined by the brand, supplier, or manufacturer ("Warranty Provider"). The terms and duration of the warranty are set by the Warranty Provider and may vary between products. Arcadia Innovations will assist customers in facilitating warranty claims according to the terms provided by the Warranty Provider. Please refer to the product page or contact our customer service team for details regarding the warranty coverage of specific products.

3. What is Covered

During the Warranty Period, Arcadia Innovations will, at its discretion, repair or replace any product, or part of the product, that proves defective due to improper materials or workmanship under normal use and maintenance.

4. Exclusions

This warranty does not cover:

  • Normal wear and tear
  • Damage caused by improper use, misuse, abuse, neglect, or accident
  • Damage caused by unauthorized repair, modification, or alteration
  • Damage caused by acts of nature, such as fire, flood, or earthquake
  • Damage caused by exposure to extreme temperatures or humidity
  • Damage caused by insects, pets, or other animals
  • Damage caused by commercial or rental use
  • Fabric wear, fading, or pilling
  • Damage caused by transportation or relocation of the product
  • Damage caused by improper assembly or installation not in accordance with Arcadia Innovations' instructions

5. Warranty Claim Process

To make a warranty claim:

a. Contact Arcadia Innovations Customer Service: If you believe your product is defective and covered under warranty, please contact our customer service team at info@arcadiafurnishing.com within the Warranty Period.

b. Provide Proof of Purchase: You will need to provide proof of purchase, such as a sales receipt or order confirmation, to validate your warranty claim.

c. Evaluation: Our customer service team will evaluate your claim and may request additional information or documentation to assess the nature of the defect.

d. Resolution: If your claim is approved, Arcadia Innovations will, at its discretion, repair or replace the defective product or part free of charge. If the original product or part is no longer available, we may substitute a comparable product or part.

6. Limitation of Liability

To the extent permitted by law, Arcadia Innovations' liability under this warranty is limited to the repair or replacement of the defective product or part as provided herein. In no event shall Arcadia Innovations be liable for any incidental, consequential, or indirect damages arising from the use or inability to use the product.

7. Contact Us

If you have any questions about our Warranty Policy or need to file a warranty claim, please contact our customer service team at info@arcadiafurnishing.com.

8. Changes to this Warranty Policy

Arcadia Innovations reserves the right to modify or update this Warranty Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.