Some may receive their order with reinforced wooden frames. These wooden frames might be somewhat difficult to take off, but it is necessary for a safe and secure transport of your furniture.

You may need to unscrew screws and pry off wooden frames.

DO NOT use your hands, and make sure to use glove before undertaking any dangerous task.

We are not liable for any damages or injuries that may result in uncareful unpacking.

We strive to have White Glove service as soon as possible.

When you have unpackaged your order, make to check for any shipping damages or product flaws. While we do our best to ensure that your furniture is safe during shipping, sometimes mishaps do happen. If you notice that there are damages, please stop what you are doing, take photos of the damages from multiple angles, and contact us through email.

After making sure that the furniture you ordered is as expected and received no damages, there are multiple ways for you to go about assembling your furniture.

Route 1: Hiring a professional to assemble the furniture for you.

Since we partner with multiple factories, some factories only contain simple instructions that may be confusing for people who aren't experienced in assembling furniture. If this is the case, we recommend contacting a local freelancer or contractor to come and assemble the furniture for you. This is the most cost effective way and assemblies usually range from $100 to $500 depending on the complexity and quantity of furniture that you need assembled.

Route 2: Contacting us to coordinate a professional to assemble the furniture for you.

If you don't know or want to assemble your furniture, and don't have confidence in reaching out to local professionals, then we can do it for you. We will vet and contact a professional near you and appoint a time for them to come. After, we will charge you an invoice of what they charged us. We ensure that whoever we work with will have the upmost professionalism. Your assembly will be backed by our team. If you have any concerns with who we appointed, please reach out to us via. email.

Route 3: Assembling the furniture yourself.

Though assembling furniture, especially for furniture like ours, is complex, some may be handy and is willing to undertake the task. Most furniture have intuitive assembly instructions, but some only have simple instructions. We recommend at least partitioning at least 4 hours and 2 people to assemble the furniture.

In an extremely unlikely event that your order contains missing or damaged parts, please contact us immediately through our email.

Missing parts

For minor missing parts, we will ship you the parts that are missing within 5 to 7 business days.

For major missing parts, we will either ship you the missing parts or a replacement order of the same model.

Damaged parts

For minor damaged parts, we will ship you the parts that are damaged within 5 to 7 business days.

For major missing parts, we will either ship you the damaged parts or a replacement order of the same model.

For parts or items that are not rectifiable, we will either ship you a replacement order of the same model or initiate a refund.

DO'S

• Do clean the surfaces and areas of the furniture with dusk cleaners and/or dry wipes.
• Do maintain a consistent and moderate indoor temperature and humidity level.
• Do immediately clean up any spills as not doing so may damage your furniture.
• Do use curtains and/or blinds to minimize UV exposure.
• Do lift furniture when moving it to avoid dragging.
• Do use felt pads underneath the legs of the furniture to prevent scratches on the floor.
• Do use coasters and marts to protect the surface from hot items and heavy objects.

DO NOT'S

• Do not use excessive water when cleaning as engineered wood are prone to damages when in contact with liquids.
• Do not use any abrasive cleaners, scouring pads, or any solvent-based cleaners as they can scratch the furniture surface.
• Do not keep the furniture in direct sunlight as doing so may cause furniture discoloration and fading.
• Do not place furniture near any heat sources, including radiators and fireplaces.
• Do not use furniture under extremely heavy loads.
• Do not use any silicone-based polishes as they can create a buildup.